Product Returns
We are more than happy to accept returns of defective products within 30 days of purchase in exchange for a full refund, though some additional postage charges may apply. Please return the item, preferably unopened, in its original packaging and send them to our shop address, which you can find on listed at the top of each page and on the Contact Us page. Please complete the form below to request an RMA number.
Delivery Information
We currently charge a flat rate for all orders within the UK, with an additional surcharge for particularly heavy or bulky items.
In rare cases we may contact you in case there is any further surcharge for very large orders, or for orders outside of the UK.
Please note that all our orders carry the UK VAT tax, which from January 2011 is charged at the rate of 20%. We have paid this on all our goods, so it is necessary to pass this on to our customers. We apologise if you feel this shouldn't apply to you.
Usual delivery times are between 3-5 days.
Our items are packaged in plain, non-descript packaging.
Whilst shopping with us you have the right to cancel your order within seven days of placing the order. If you do cancel an order you will have your full payment returned.
Please note: though we do our best to package fragile items containing glass (such as grow lights) so that they are suitable for transit we cannot accept any loss for damage or breakages caused during transit.
FOR THE TIME BEING WE STRONGLY ADVISE YOU TO CONTACT US BEFORE ORDERING IF YOU THINK THAT ADDITIONAL POSTAGE RATES MAY APPLY - ESPECIALLY FOR ORDERS GOING TO MAINLAND EUROPE, IRELAND, SCOTTISH HIGHLANDS OR UK ISLANDS.
If you have any queries or require any advice on international shipping then please use our Contact Form
We are more than happy to accept returns of defective products within 30 days of purchase in exchange for a full refund, though some additional postage charges may apply.
Please return the item, preferably unopened, in its original packaging and send them to our shop address, which you can find on the Contact Us page.